Providing Transportation for Social Care Needs

Transportation is one of the largest social needs within rural and low-income areas in our region

By providing transportation through Ride Health and bus passes, we are helping people in our communities get access to services that are not covered by Medicaid. This includes trips to the grocery store, pharmacy, vocational training, court appointments, substance use disorder treatment and support groups, recovery support, and so much more.

Since January 2024, the UNYICN network has provided over 14,000 rides and bus passes for non-emergency medical transportation (NEMT) needs.
Current participating organizations include CASA-Trinity, Catholic Charities Family and Community Services, Center for Community Alternatives, Delphi Rise, Father Tracy Advocacy Center, Huther Doyle, the Institute for Human Services, Mental Health Association of Rochester, ROCovery, and Villa of Hope.

In December 2025, CASA-Trinity, the NEMT grant fiduciary, was awarded $50,000 in grant funding by the Tioga County Office of Mental Hygiene to expand transportation services to people with a history of substance use disorder to aid in their recovery.
To learn more about the new Tioga County initiative, click here.

The charts below detail the number of rides and bus passes provided by each participating UNYICN member, as well as our current status with this year’s budget spenddown.

In July 2024, UNYICN partnered with Ride Health to provide NEMT

Ride Health partners with healthcare organizations and transportation providers to manage transportation benefits, strengthen enterprise transportation programs, and improve access to care and social services for complex populations.

Counties Served by Ride Health

All Ride Health Data (July 1st, 2024 through February 1st, 2026)

UNICYN_Dashboard_07.24-01.26

2026 Ride Health Data (January 1st, 2026 through February 1st, 2026)

UNICYN_Dashboard_January-26

Platform User Guide

Healthcare Providers: Click the box below for detailed information on navigating the Ride Health platform. This guide gives information on how to use the platform, patient profiles, submitting trip requests, and the different ride types.

Ride Health Flyers

Click the box below to find client-facing flyers in both Spanish and English to help clients understand what to expect when using Ride Health.

Interested in joining UNYICN partners in providing non-medical transportation services?

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